Shipping Policy – PoshUpCiteino
Effective Date: January 9, 2025
At PoshUpCiteino, we are committed to providing fast, reliable, and secure shipping for all our customers. This Shipping Policy outlines the details of our shipping process, including shipping methods, costs, delivery times, and international shipping options.
By placing an order on our website https://poshupciteino.com, you agree to the terms outlined in this policy.
1. Shipping Methods and Delivery Times
We offer several shipping options to meet your needs. Delivery times are estimates and can vary depending on factors such as location, product availability, and order volume.
Domestic Shipping (United States)
Standard Shipping:
- Estimated Delivery Time: 5-7 business days
- Available for most locations across the U.S.
- Shipping Fee: Calculated at checkout based on order size and destination.
Expedited Shipping:
- Estimated Delivery Time: 2-3 business days
- Available for most U.S. locations
- Shipping Fee: Higher rate than standard shipping, calculated at checkout.
Next-Day Shipping:
- Estimated Delivery Time: 1 business day
- Available for certain U.S. locations
- Shipping Fee: Premium rate, calculated at checkout.
International Shipping
We offer international shipping to a number of countries. Delivery times and fees will vary depending on the destination and shipping method.
Standard International Shipping:
- Estimated Delivery Time: 7-21 business days
- Available for most international locations
- Shipping Fee: Calculated at checkout based on destination and order size.
Expedited International Shipping:
- Estimated Delivery Time: 3-7 business days
- Shipping Fee: Higher rate than standard international shipping, calculated at checkout.
Customs Duties and Taxes:
International shipments may be subject to customs duties and taxes imposed by the destination country. These fees are the responsibility of the customer. We recommend checking with your local customs office for more information on applicable duties or taxes before placing an order.
2. Order Processing Time
Processing Time:
Once your order is placed, it will be processed and shipped within 1-3 business days, excluding weekends and holidays. Processing time includes verifying your payment, picking and packing your order, and preparing it for shipment.Order Confirmation and Shipping Notification:
You will receive an order confirmation email after your order is placed. Once your order is shipped, you will receive a shipping confirmation email with tracking information.Delays:
Occasionally, shipments may be delayed due to reasons beyond our control, such as weather conditions, holidays, or shipping carrier delays. We will notify you as soon as possible if your order is delayed.
3. Shipping Fees
Shipping fees are based on the size, weight, and destination of your order. The total shipping cost will be calculated and displayed at checkout.
Free Shipping:
We offer free standard shipping on orders over $100 within the United States. For orders below this threshold, a shipping fee will apply.International Shipping Fees:
Shipping fees for international orders vary depending on the destination country and the size of the order. The exact fee will be calculated at checkout before you complete your purchase.
4. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can track your order by visiting the courier’s website (e.g., UPS, FedEx, USPS) and entering the tracking number provided.
- Tracking Information:
Tracking may take up to 24 hours to be updated after the shipping confirmation is sent. If you have any issues with tracking or have not received an update, please feel free to contact us at info@poshupciteino.com.
- Tracking Information:
5. Shipping Address and Delivery Instructions
Shipping Address:
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or misdeliveries resulting from incorrect or incomplete address information.Delivery Instructions:
If you need specific delivery instructions (e.g., leave package at the front door), you can add these at checkout. However, please note that delivery instructions are not guaranteed and depend on the shipping carrier’s policies.
6. Lost or Damaged Items
If your order is lost or damaged during shipping, please follow the steps below:
Lost Packages:
If your tracking information shows that your package was marked as delivered but you did not receive it, please check with your neighbors or your local post office. If the issue persists, please contact us within 7 days of the delivery date so we can assist you in filing a claim with the carrier.Damaged Packages:
If your order arrives damaged, please contact us immediately at info@poshupciteino.com with photos of the damaged item and packaging. We will assist you in resolving the issue by issuing a refund, replacement, or store credit as appropriate.
7. Shipping Restrictions
We do not ship to certain countries or regions due to shipping carrier limitations or local regulations. If your country or region is not available for shipping at checkout, we apologize for the inconvenience. If you are unsure about international shipping availability, please contact us at info@poshupciteino.com.
8. Returns and Exchanges
Please refer to our Refund and Returns Policy for information regarding how to return or exchange your order.
- Return Shipping Costs:
Customers are responsible for return shipping costs unless the item is defective or we made an error in fulfilling your order.
- Return Shipping Costs:
9. Contact Us
If you have any questions or concerns regarding shipping, please do not hesitate to reach out to our customer service team:
- Email: info@poshupciteino.com
- Phone: +1 (307) 621-0431
- Address:
4599 Thorn Street,
Garden Grove, California,
United States
Thank you for shopping with PoshUpCiteino! We are committed to ensuring your order arrives quickly, safely, and securely.